As a result of the global Coronavirus pandemic, and in line with NHS and worldwide best practice in affected areas, we have decided to partially close the practice from today until after Easter. All patients who were due to come in have been informed – Mark is reviewing their notes and we are contacting them individually in order to reschedule. Fortunately the specialties of cataracts and glaucoma don’t tend to require urgent care, so most patients can safely postpone their appointments for 2 months or more.
The practice is only partially closed as we’re still available by phone Monday-Friday and via email on email@example.com. The practice is fully electronic so we have access to all our patients’ files. Mark will be able to answer queries, usually on the same day. We are also planning to manage patients by video consultation and telephone consultation after Easter.
If you have an appointment/procedure after Easter: We are monitoring the situation and will be in touch in the next week or two to confirm or reschedule.
If you have a concern or query: Please contact us on 020 7402 0724 or firstname.lastname@example.org
If you need a prescription: Please contact your GP in the first instance – they will have your last clinic letter and can prescribe without requiring you to attend their practice. If you need your last clinic letter, please let us know. If it’s really not possible for you to get a prescription via this route, Mark will be sending out prescriptions twice a week, but obviously under the circumstances this is not his highest priority.
If you require urgent care: Please go to Moorfields Eye Hospital A&E. As this is a specialist eye hospital, they are not currently treating patients with acute cases of Coronavirus. If you are unable to get to Moorfields, we would recommend your nearest private or NHS A&E.
Please ensure you follow Government advice and stay safe! We look forward to seeing you again soon.
Mark, Sandrine, Anabela and Avni